The Client Experience - How to Optimize Client Service and Deliver Value

We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money.

Summary

A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

Product details

• Authors: Kim Carr, Yolanda Cartusciello, Sally Dyson, David H Freeman, David H. Freeman, Andrew Hedley, Sally Kane, James Matthews, Douglas McPherson, Scott Rechtschaffen, Will Taylor
• Assisted by: Alex Davies (Editor)
• Publisher: Globe Law and Business Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 31.12.2021
• EAN: 9781787428133
• ISBN: 978-1-78742-813-3
• No. of pages: 118
• Dimensions: 234 mm x 156 mm x 12 mm
• Weight: 226 g
• Subject: Social sciences, law, business > Law > International law, foreign law