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Using the same characters as those found in Miller's other bestseller,
The Secret and one new character, a retired Special Forces Commander, this work aims to help team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams. This work presents a radical message in the team literature and in the practice of most organizations. Most team books focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. Miller offers concrete suggestions for building teams where people know each other deeply, server each other willingly, and genuinely care for each other. The reader learns of the value true affection and compassion bring to a team and how crucial that bond is to any team's success.
About the author
Mark Miller is vice president for organizational effectiveness at Chick-fil-A, Inc. He began his Chick-fil-A career as an hourly team member in 1977 and joined the corporate staff in 1978. He previously served in leadership roles in corporate communications, field operations, quality and customer satisfaction, and training and development. He is the author of
The Secret of Teams and the coauthor of
The Secret and
Great Leaders Grow.
