Fr. 70.00

John Brierley, Nigel Hill, Hill Nigel, Rob MacDougall

How to Measure Customer Satisfaction

English · Paperback / Softback

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Description

Summary

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

Product details

Authors	John Brierley, Nigel Hill, Hill Nigel, Rob MacDougall
Publisher	Taylor and Francis

Languages	English
Product format	Paperback / Softback
Released	31.12.2021

EAN	9780566085956
ISBN	978-0-566-08595-6
No. of pages	160
Dimensions	174 mm x 246 mm x 12 mm
Weight	31 g
Subjects	Social sciences, law, business > Business > General, dictionaries BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Business Mathematics, Business mathematics & systems, Customer services, Business mathematics and systems

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