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An essential guide to professional communicationProfessional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves
muted - when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In
Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.
Building upon research from business psychology, cultural studies and linguistics,
Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.
List of contents
Introduction
The Unmuted Framework
PART I: SHOW UPConscious Communication 1: Who are you?
2: The power of perception
3: Authentic adaptability
4: Conscious listening
5: Unmuted inclusion
PART II: SPEAK UPConfident Communication6: Find your confidence
7: Body language from a box
8: A voice that flows like honey
9: Bad English - good for business
10: Understand and be understood
PART III: INSPIRE ACTION Connected Communication 11: The key to happiness
12: We're all connected (or not)
13: Creating a safe environment
14: Human skills that build connection
15: Connecting online - the new netiquette
PART IV: UNMUTE 16: Unmuting yourself
17: Unmuting your organization
Unmuted Resources
Endnotes
Acknowledgements
About the Author
Index
About the author
Heather Hansen is a Global Communication Specialist, TEDx speaker, and Founder of Singapore-based communication training and consulting firm, Global Speech Academy Pte Ltd. Her talks and training courses on language, communication, and people-skills have encouraged leaders across four continents to improve their communication skills and human relationships. She is author of Powerful People Skills and contributing author to three other books.
Summary
An essential guide to professional communication
Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.
Building upon research from business psychology, cultural studies and linguistics, Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.
Foreword
An essential guide to professional communication, building upon research from linguistics, business psychology and cultural studies
