The Theory and Practice of Change Management

Technological advances, a globalized workforce and seismic world events mean that change is a constant feature of organizational life today. The consequences of not managing change effectively can be devastating.

How can managers embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes’s bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and more. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable.

Offering unrivalled breadth, this sixth edition covers all of the key theories, tools and techniques of organizational change you'll need for success on your course:

• Coverage of ‘big-bang’ disruptions offers a framework for dealing with unforeseen global events like pandemics, economic instability and climate change
• Updated research reports present the latest theory in the field
• New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively
• Increased coverage of SMEs, public sector organizations and family businesses, as well as new international case studies, highlights change in diverse sectors

Visit www.macmillanihe.com/Hayes-6e for an array of resources to support teaching and learning, including narrated audio-visual tutorials, a testbank, interactive quizzes, detailed case study briefings and bonus cases, and interactive change management tools.

List of contents

Part 1 - Managing change: a process perspective
Intro to Part 1
1. Process models of change
2. Leading change
Part 2 - Recognising the need for change
Intro to Part 2
3. Patterns of change
4. Sources of change
5. Recognizing the need for change
6. Using value innovation
7. Starting the change
Part 3 - Diagnosing what needs to be changed
Intro to Part 3
8. Diagnosis
9. Gathering and interpreting
Part 4 - Planning and preparing for change
Intro Part 4
10. Shaping implementation strategies
11. Developing a change plan
12. Types of interventions based on who does what
13. Types of intervention based on issues to be resolved
14. Selecting interventions
Part 5 - Leading and managing the people issues
Intro to Part 5
15. Building change relationships
16. The role of leadership
17. Power, politics and stakeholder management
18. Responsible change management
19. Managing context to promote ethical practice
20. Communicating change
21. Motivating others to change
22. Supporting others through change
Part 6 - Implementing change and reviewing progress
Intro to Part 6
23. Implementing change
24. Reviewing and keeping the change on track
Part 7 - Sustaining change
Intro to Part 7
25. Making the change stick
26. Spreading the change
Part 8 - Learning
Intro to Part 8
27. Change managers learning from their own experience
28. Facilitating collective learning
29. Pulling it all together: a concluding case study

About the author

John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK.

Summary

Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses.
How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change?

John Hayes’s bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable.

This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today:

- Brand new international case studies and examples allow you to understand change in context
- Coverage of ‘big-bang’ disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change
- Updated research reports show you the latest theory in the field
- New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively
- Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors

Foreword

Taking a managerial approach, this book covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today.

Additional text

This text has three great strengths as an effective learning resource: it is one of the few texts where chapters clearly align with managing the change process; it emphasises the people management issues associated with implementing change; and each chapter provides at least one brief practical case study, drawing from a range of industries and organisations located around the globe.

Product details

• Authors: John Hayes, John (Leeds University Hayes
• Publisher: Bloomsbury Academic
• Languages: English
• Product format: Paperback / Softback
• Released: 30.11.2021
• EAN: 9781352012538
• ISBN: 978-1-352-01253-8
• No. of pages: 488
• Dimensions: 194 mm x 258 mm x 26 mm
• Subjects: Social sciences, law, business > Business > General, dictionaries; B, Leadership, Business and Management, Business Strategy/Leadership, Management science, Business Strategy and Leadership