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List of contents
Preface
Acknowledgements
Introduction
1. Getting down to business: Think before you speak
2. Getting to know your listeners
3. Persuasive strategies: Calling up the past to make your point
4. Preparing to present
5. Structuring for listeners
6. Using language
7. Using non-verbal language
8. Getting to know your voice
9. Speaking across cultures
10. Using technology
11. Selling your ideas: Proposing and pitching
12. Handling the media
13. Developing leadership through speaking
Appendix
Further reading
Notes
Index
About the author
Patsy McCarthy is an actor, teacher and administrator with 30 years experience teaching speech communication. She consults with organisations on communication issues and has worked in the USA and UK as well as Australia. She is currently senior lecturer in Speech Communication at the Queensland University of Technology.
Caroline Hatcher is currently a senior lecturer in the Brisbane Graduate School of Business at the Queensland University of Technology in Brisbane, Australia. She has a PhD in organisational communication and teaches in the area of speech and inter-cultural communication for business. Caroline has worked and consulted on communication issues in both the private and public sectors and has a special interest in the role of communication in change processes in organisations. She has lived and worked in the UK and Japan, as well as in Australia.
Patsy and Caroline have many other individual and joint publications in international academic journals and books.
Summary
A thorough and practical guide to making presentations and speeches to small and large groups.
