Can We Talk? - Seven Principles for Managing Difficult Conversations at Work

Improve your relationships with your boss, peers and teammates, and ensure your voice is heard by engaging in difficult conversations with confidence, clarity, compassion, curiosity, compromise, credibility and courage.

List of contents

Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations; Chapter - 01: Confidence - Trusting Yourself and the Other Party; Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind; Chapter - 03: Compassion - Be Empathetic and Understanding; Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down; Chapter - 05: Compromise - Earn Respect by Respecting Others; Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions; Chapter - 07: Courage - Navigating the Obstacles; Chapter - 08: Bringing It All Together

About the author

Roberta Chinsky Matuson is a globally known thought leader who helps leaders achieve dramatic improvements in employee engagement, retention, productivity and profitability. Based in Brookline, Massachusetts, she is the CEO and founder of Matuson Consulting, where she works with Fortune 500 companies and mid-size, emerging companies to create teams that achieve extraordinary results. She is known globally as "The Talent Maximizer®." She is a seasoned speaker and the author of five books and blogs for Fast Company, Glassdoor, Forbes, and Thrive Global. She is frequently cited in national media including The New York Times, The Wall Street Journal, Chicago Tribune, Inc.com, WashingtonPost.com and NPR.

Product details

• Authors: Roberta Chinsky Matuson, Matuson Roberta Chinsky, Roberta Chinsky Matuson
• Publisher: Kogan Page
• Languages: English
• Product format: Hardback
• Released: 03.09.2021
• EAN: 9781398601338
• ISBN: 978-1-3986-0133-8
• No. of pages: 232
• Dimensions: 164 mm x 242 mm x 24 mm
• Weight: 585 g
• Subjects: Guides > Law, job, finance; Social sciences, law, business > Business > Advertising, marketing; BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Workplace Culture, BUSINESS & ECONOMICS / Business Communication / General, BUSINESS & ECONOMICS / Women in Business, BUSINESS & ECONOMICS / Conflict Resolution & Mediation, Business communication & presentation, Management: leadership & motivation, Management: leadership and motivation, Business communication and presentation