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Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations.
This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.
List of contents
Preface v
Acknowledgments ix
About the Authors xi
Introduction 1
The Case for Participating in Decisions about Information Systems 3
What If a Manager Doesn't Participate? 6
Skills Needed to Participate Effectively in Information Technology Decisions 7
Basic Assumptions 8
Economics of Information versus Economics of Things 12
Summary 16
Key Terms 16
1 The Information Systems Strategy Triangle 17
Brief Overview of Business Strategy Frameworks 20
Why are Strategic Advantage Models Essential to Planning for Information Systems? 26
Brief Overview of Organizational Strategies 26
Brief Overview of Information Systems Strategy 27
Summary 29
Key Terms 30
Discussion Questions 30
Case Study 1-1 Amazon in 2019 31
Case Study 1-2 Lego 32
2 Strategic Use of Information Resources 35
Evolution of Information Resources 36
Information Resources as Strategic Tools 38
How Can Information Resources Be Used Strategically? 40
Sustaining Competitive Advantage 46
Strategic Alliances 51
Co-Creating IT and Business Strategy 53
Summary 54
Key Terms 55
Discussion Questions 55
Case Study 2-1 Amazon Go: How Far Can It Go? 56
Case Study 2-2 Groupon 57
3 Organizational Strategy and Information Systems 59
Information Systems and Organizational Design 62
Information Systems and Management Control Systems 68
Information Systems and Culture 71
Summary 75
Key Terms 76
Discussion Questions 76
Case Study 3-1 Uber's Use of Technology-Mediated Control 77
Case Study 3-2 The FBI 78
4 Digital Systems and the Design of Work 80
Work Design Framework 82
How Information Technology Changes the Nature of Work 83
Where Work is Done and Who Does It: Mobile and Virtual Work Arrangements 91
Gaining Acceptance for IT-Induced Change to Work 99
Summary 101
Key Terms 102
Discussion Questions 102
Case Study 4-1 Automation at Southern Glazer's Wine and Spirits LLC 104
Case Study 4-2 Trash and Waste Pickup Services, Inc. 105
5 Information Systems and Digital Transformation 106
Silo Perspective versus Business Process Perspective 107
Building Agile and Dynamic Business Processes 112
Digital Business Transformation 115
Workflow and Mapping Processes 115
Types of Enterprise Systems 117
Enterprise System Issues 124
Summary 127
Key Terms 127
Discussion Questions 128
Case Study 5-1 Carestream Health 129
Case Study 5-2 Santa Cruz Bicycles 130
6 Architecture and Infrastructure 132
From Vision to Implementation 133
The Leap from Strategy to Architecture to Infrastructure 134
From Strategy to Architecture to Infrastructure: An Example 141
Virtualization and Cloud Computing 146
Other Managerial Considerations 147
Summary 151
Key Terms 152
Discussion Questions 152
Case Study 6-1 Enterprise Architecture at Chubb Industries 154
Case Study 6-2 The Case of Extreme Scientists 155
7 Security 156
NIST Cybersecurity Framework 158
IT Security Governance Framework 159
Cyberattacks and How They Occurred 161
The Impossibility of 100% Security 165
What Should Management Do? 167
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Summary
Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations.
This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.
