Delivering Safety Excellence - Engagement Culture At Every Level

Delivering Safety Excellence
 
Discover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field
 
Delivering Safety Excellence: Engagement Culture At Every Level provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency.
 
The distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship between the concepts discussed and their application in the real world.
 
You'll discover how to implement real solutions in industries of all types and in organizations of all sizes using practical and concrete strategies tested by the author in regions and varying cultures around the world. Readers will also benefit from the inclusion of:
* A thorough introduction to rapidly resolving the many common deficiencies in safety culture, including scarce regulatory and cultural materials and a lack of support, trust, and credibility for safety officers
* Practical discussions of how urgency can obstruct a consistent culture of safety, performance, and prudence
* Explorations of behavior-based safety, the injury plateau, the Occupational Health and Safety Act, and a dynamic model of safety weaknesses that lead to injuries
 
Perfect for safety officers at all levels of organizations of any size, Delivering Safety Excellence: Engagement Culture At Every Level will also earn a place in the libraries of executives, managers, leaders, supervisors, and employees who seek a one-stop reference for how to build a safe and profitable company.

List of contents

Acknowledgements xi
 
Author Biography xiii
 
List of Figures xv
 
Preface xix
 
Prologue xxi
 
Introduction xxv
 
Part I 1
 
1 The Funeral 3
 
Notes 10
 
2 No Support for Safety 11
 
3 The Tyranny of the Urgent 15
 
4 No Pay for Safety 21
 
Note 24
 
5 Weak Culture Miseries 25
 
6 Injury Plateau 27
 
Limitations of Safety Observation Sampling 28
 
Note 29
 
7 A Brief Safety History 31
 
8 Beyond Accident Reaction 39
 
Note 44
 
Part II 45
 
9 Safety Culture Beginnings 47
 
Notes 54
 
10 More Safety Culture 55
 
10.1 Background for Culture Improvement 61
 
10.2 Human Interaction Realities 63
 
11 Active Resistance 69
 
12 Zero Injuries 75
 
13 How Long? 85
 
13.1 POP Statement 89
 
13.2 Action Item Matrix (AIM) 91
 
13.3 Workers' Compensation Carrier Claim Processing Procedure 92
 
14 World-Class Safety 97
 
Note 101
 
15 Watch Out 103
 
15.1 Setting Priorities 103
 
15.2 Management Reluctance to Be Involved 104
 
15.3 Regulatory Audits 105
 
15.4 Team Inclusiveness 105
 
15.5 The Importance of Good Data and a Solid Improvement Process 106
 
15.6 The Need for a Challenging Time Line 107
 
15.7 Urgency Followed by Complacency 108
 
15.8 Series or Parallel Problem Attack Process 109
 
15.9 The Importance of Viable Metrics 111
 
Note 112
 
Part III 113
 
16 Moving Forward to Safety Culture Excellence 115
 
Note 120
 
17 The Critical Safety Steering Team 121
 
18 The RIW Process 133
 
18.1 Rapid Improvement Workshop Teams 135
 
18.2 Delivering a Better Safety Performance 139
 
19 Fundamentals That Are a Result of Developing a Culture of Safety Excellence 141
 
Note 146
 
20 Communication and Recognition 147
 
20.1 Encouraging Positive Behavior 149
 
Notes 151
 
21 Hazard Recognition Is Different than Hazard Control 153
 
21.1 The Common Threads 154
 
21.2 Overestimating Personal Capabilities 155
 
21.3 Complacency - Familiarity with the Task 157
 
21.4 SafetyWarnings - the Severity of the Outcome 157
 
21.5 Voluntary Actions and Being in Control of Them 159
 
21.6 Personal Experience with an Outcome 160
 
21.7 Cost of Noncompliance 161
 
21.8 Overconfidence in the Equipment 161
 
21.9 Overconfidence in Protection and Rescue 163
 
21.10 Potential Profit and Gain from Action 164
 
21.11 Role Models Accepting Risk 165
 
22 The Trap of Complacency 169
 
Epilogue 173
 
A The History of the Continuous Excellence Performance (CEP)/Zero Incident Performance (ZIP) Process 177
 
B The Railroad Study by Petersen and Bailey 181
 
Using Behavioral Techniques to Improve Safety Program Effectiveness 181
 
B.1 MR Study of Safety Program Effectiveness 182
 
B.1.1 Phase I - 1979-1983 182
 
B.1.2 PHASE II - 1985-1988 183
 
B.1.2.1 Study Overview 183
 
B.1.2.2 Participants in Study 184
 
B.1.2.3 History - Need for Study 185
 
B.1.2.4 Three Management Approaches to Safety Programming 187
 
B.1.2.5 Philosophies Underlying Three Approaches to Safety Programming 187
 
B.1.2.6 Development of the Study Format 188
 
B.1.2.7 Assumptions to be Tested 194
 
B.1.2.8 Safety Program Activities Survey 194
 
B.1.2.9 Involvement of Top Railroad Safe

About the author

Michael M Williamsen, PhD, has worked as a turnaround specialist with a number of small, medium and large organizations throughout the world that were in trouble in one or more of their functionalities.  Dr. Williamsen started and led a global consulting business of culture change excellence that was subsequently purchased and used globally by a global fortune 50 manufacturer. Dr. Williamsen has been published in the Journal of Safety Professionals and has published 250+ short blog articles which were edited and approved by the parent organizations.  For more than a decade Dr. Williamsen has been a featured speaker at the annual American Society of Safety Professionals (ASSP) safety conference, regional safety society conferences, the ASSP Middle East Chapter safety conferences and any number of other company and industry conferences.

Summary

Delivering Safety Excellence

Discover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field

Delivering Safety Excellence: Engagement Culture At Every Level provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency.

The distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship between the concepts discussed and their application in the real world.

You'll discover how to implement real solutions in industries of all types and in organizations of all sizes using practical and concrete strategies tested by the author in regions and varying cultures around the world. Readers will also benefit from the inclusion of:
* A thorough introduction to rapidly resolving the many common deficiencies in safety culture, including scarce regulatory and cultural materials and a lack of support, trust, and credibility for safety officers
* Practical discussions of how urgency can obstruct a consistent culture of safety, performance, and prudence
* Explorations of behavior-based safety, the injury plateau, the Occupational Health and Safety Act, and a dynamic model of safety weaknesses that lead to injuries

Perfect for safety officers at all levels of organizations of any size, Delivering Safety Excellence: Engagement Culture At Every Level will also earn a place in the libraries of executives, managers, leaders, supervisors, and employees who seek a one-stop reference for how to build a safe and profitable company.

Product details

• Authors: Michael Williamsen, Michael M Williamsen, Michael M. Williamsen, MM Williamsen
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 31.07.2021
• EAN: 9781119772132
• ISBN: 978-1-119-77213-2
• No. of pages: 272
• Subjects: Natural sciences, medicine, IT, technology > Chemistry; Chemie, Arbeitssicherheit, Arbeitsschutz, chemistry, Chemical Engineering, chemische Verfahrenstechnik, Chemical and Environmental Health and Safety, Arbeitssicherheit u. Umweltschutz i. d. Chemie, Wirtschaft u. Management in der Chemischen Industrie, Business & Management in Chemistry, Prozesssicherheit, Process Safety