Theorizing Crisis Communication

Explore the major theories within crisis communication, fully revised and updated
 
Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks.
 
This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book:
* Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes
* Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice
* Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems
* Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks
 
Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

List of contents

Acknowledgments ix
 
Foreword xi
 
1 Introduction to Crisis Communication 1
 
Defining Crisis 4
 
Defining Communication 12
 
Plan for This Book 19
 
Conclusion 20
 
2 Theorizing about Crisis and Crisis Communication 21
 
Critiquing Theory 31
 
Conclusion 32
 
3 Theories of Communication and Warning 33
 
Detection of Risks 34
 
Warnings 36
 
Hear-Confirm-Understand-Decide-Respond Model 44
 
Applications of the Hear-Confirm-Understand-Decide-Response Model 46
 
Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Response Model 47
 
Protective Action Decision Model 48
 
Applications of the PADM 52
 
Strengths and Weaknesses of the PADM 54
 
Integrated Model of Food Recall 55
 
Applications of the Integrated Model of Food Recall 58
 
Strengths and Weaknesses of the Integrated Model of Food Recall 58
 
Emerging Warning Systems 59
 
Conclusion 61
 
4 Theories of Communication and Crisis Development 63
 
Assumptions of Stage Models 66
 
Three-Stage Model 69
 
Applications of the Three-Stage Model 71
 
Strengths and Weaknesses of the Three-Stage Model 72
 
Fink's Four-Stage Cycle 72
 
Applications of Fink's Four-Stage Cycle 74
 
Strengths and Weaknesses of Fink's Four-Stage Cycle 75
 
Turner's Six-Stage Sequence of Failure in Foresight 76
 
Applications of Turner's Six-Stage Sequence of Failure in Foresight 78
 
Crisis and Emergency Risk Communication 79
 
Applications of CERC 80
 
Strengths and Weaknesses of CERC 84
 
Conclusion 85
 
5 Theories of Communication and Crisis Outcomes 87
 
Organizational Learning 88
 
Sensemaking 94
 
Organizational Legitimacy 98
 
Balance Theory 102
 
Stealing Thunder 105
 
Situational Crisis Communication Theory 108
 
Discourse of Renewal 113
 
Conclusion 117
 
6 Theories of Communication and Emergency Coping and Response 119
 
Assumptions of Communication and Emergency Response 121
 
Chaos Theory and Emergent Self-Organization 122
 
Theories of Communication and Crisis Coordination 128
 
Communication and Community Resilience 137
 
Four-Channel Model of Communication 148
 
Integrated Crisis Mapping Model 153
 
Conclusion 155
 
7 Theories of Crisis Communication and Legacy Media 157
 
The Legacy Mass Media 159
 
News Framing Theory 160
 
Focusing Events and Agenda Setting 163
 
Exemplification Theory 168
 
Uses and Gratifications Theory 171
 
Cultivation Theory 175
 
Media System Dependency Theory 178
 
Crisis News Diffusion 182
 
Diffusion of Innovations 185
 
Conclusion 189
 
8 Theories about Social Media and Crisis Communication 192
 
Social Information Processing Theory 196
 
Warranting Theory 198
 
The MAIN Model 201
 
Dialogic Theory of Public Relations 204
 
Social-Mediated Crisis Communication Model 208
 
Emerging Theories of Social Media in Crisis Communication 211
 
Conclusion 212
 
9 Theories of Influence and Crisis Communication 213
 
Apologia 215
 
Image Repair 218
 
Kategoria 223
 
Dramatism 227
 
Narrative Theory 231
 
Message Convergence Framework 234
 
Conclusion 237
 
10 Theories of Communication and Risk Management 239
 
Social Amplification of Risk Framework 242
 

About the author

TIMOTHY L. SELLNOW is a professor of strategic communication at the Nicholson School of Communication and Media at the University of Central Florida. Dr. Sellnow's research focuses on risk and crisis communication. In addition to serving frequently as a corporate consultant, he has conducted funded research for the Department of Homeland Security (DHS), the United States Department of Agriculture (USDA), the Centers for Disease Control and Prevention (CDC), the Environmental Protection Agency (EPA), the United States Geological Survey (USGS), and the World Health Organization (WHO). MATTHEW W. SEEGER is Dean of the College of Fine, Performing, and Communication Arts and a Professor of Communication at Wayne State University, Michigan. His work on crisis, risk, and communication appears in over 200 journal articles, book chapters, and conference proceedings. Dr. Seeger is the author or co-author of eight books on crisis and risk communication. He has advised both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) on crisis communication. His work has been cited by the New York Times, The Washington Post, and Rolling Stone.

Summary

Explore the major theories within crisis communication, fully revised and updated

Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks.

This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book:
* Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes
* Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice
* Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems
* Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks

Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

Product details

• Authors: Matthew W Seeger, Matthew W. Seeger, Timothy Sellnow, Timothy L Sellnow, Timothy L. Sellnow, Timothy L. (University of Kentucky) Seege Sellnow, Timothy L. Seeger Sellnow, Tl Sellnow, Sellnow Timothy L.
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Paperback / Softback
• Released: 30.04.2021
• EAN: 9781119615910
• ISBN: 978-1-119-61591-0
• No. of pages: 368
• Series: Foundations of Communication Theory Series; Foundations of Communication T; Blackwell Foundations of Communication Theory Series
• Subjects: Humanities, art, music > Humanities (general); Natural sciences, medicine, IT, technology > Natural sciences (general); Social sciences, law, business > Media, communication; Kommunikationstheorie, Öffentlichkeitsarbeit, Communication Theory, Communication & Media Studies, Kommunikation u. Medienforschung, Öffentlichkeitsarbeit u. Werbung, Public Relations & Advertising, Angewandte Kommunikation, Applied Communication