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Artificial intelligence should be changing society, not reinforcing capitalist notions of work
List of contents
Figures
Series Preface
Acknowledgements
Introduction: AI: Making it, Faking it, Breaking it - Phoebe V. Moore and Jamie Woodcock
PART I - MAKING IT
1. AI Trainers: Who is the Smart Worker Today? - Phoebe V. Moore
2. Work Now, Profit Later: AI Between Capital, Labour and Regulation - Toni Prug and Paško Bili¿
3. Delivering Food on Bikes: Between Machinic Subordination and Autonomy in the Algorithmic Workplace - Benjamin Herr
4. Putting the Habitus to Work: Digital Prosumption, Surveillance and Distinction - Eduard Müller
5. The Power of Prediction: People Analytics at Work - Uwe Vormbusch and Peter Kels
PART II - FAKING IT
6. Manufacturing Consent in the Gig Economy - Luca Perrig
7. Automated and Autonomous? Technologies Mediating the Exertion and Perception of Labour Control - Beatriz Casas González
8. Can Robots Produce Customer Confidence? Contradictions Among Automation, New Mechanisms of Control and Resistances in the Banking Labour Process - Giorgio Boccardo
PART III - BREAKING IT
9. It Gets Better With Age: AI and the Labour Process in Old and New Gig-Economy Firms - Adam Badger
10. Self-Tracking and Sousveillance at Work: Insights from Human-Computer Interaction and Social Science - Marta E. Cecchinato, Sandy J. J. Gould and Frederick Harry Pitts
11. Breaking Digital Atomisation: Resistant Cultures of Solidarity in Platform-Based Courier Work - Heiner Heiland and Simon Schaupp
12. Resisting the Algorithmic Boss: Guessing, Gaming, Reframing and Contesting Rules in App-Based Management - Joanna Bronowicka and Mirela Ivanova
Notes on Contributors
Index
About the author
Phoebe Moore is Associate Professor of Political Economy and Technology based at the University of Leicester School of Business and a Research Fellow at the Social Science Center Berlin (WZB). Her most recent book is The Quantified Self in Precarity: Work, Technology and What Counts (Routledge, 2018).
Jamie Woodcock is a researcher based in London. He is the author of The Gig Economy (Polity Press, 2019), Marx at the Arcade (Haymarket, 2019), and Working The Phones (Pluto, 2016). His research focuses on labour, work, the gig economy, platforms, resistance, organising, and videogames.
Summary
Artificial intelligence should be changing society, not reinforcing capitalist notions of work
