Fundamentals of Quality Control and Improvement

The newest edition of an insightful and practical statistical approach to quality control and management
 
In the newly revised and thoroughly updated Fifth Edition of Fundamentals of Quality Control and Improvement, accomplished academic, consultant, and author Dr. Amitava Mitra delivers a comprehensive and quantitative approach to quality management techniques. The book demonstrates how to integrate statistical concepts with quality assurance methods, incorporating modern ideas, strategies, and philosophies of quality management.
 
You'll discover experimental design concepts and the use of the Taguchi method to incorporate customer needs, improve lead time, and reduce costs. The new edition also includes brand-new case studies at the end of several chapters, references to the statistical software Minitab 19, and chapter updates that add discussions of trending and exciting topics in quality control.
 
The book includes access to supplementary material for instructors consisting of a new instructor's solutions manual and PowerPoint slides, as well as access to data sets for all readers.
 
Readers will also benefit from the inclusion of:
* A thorough introduction to the evolution of quality and definitions of quality, quality control, quality assurance, quality circles, and quality improvement teams
* An exploration of customer needs and market share, as well as the benefits of quality control and the total quality system
* Practical discussions of quality and reliability, quality improvement, product and service costing, and quality costs
* A concise treatment of how to measure quality costs, the management of quality, and the interrelationship between quality and productivity
 
Perfect for upper-level undergraduate and graduate students in quality control and improvement, the Fifth Edition of Fundamentals of Quality Control and Improvement will also earn a place in the libraries of business students and those undertaking training programs in Six Sigma.

List of contents

PREFACE xix
 
ABOUT THE COMPANION WEBSITE xxiii
 
PART I PHILOSOPHY AND FUNDAMENTALS 1
 
1 Introduction to Quality Control and the Total Quality System 3
 
1-1 Introduction and Chapter Objectives 3
 
1-2 Evolution of Quality Control 4
 
1-3 Quality 7
 
Quality Characteristics 8
 
Variables and Attributes 8
 
Defects 9
 
Standard or Specification 9
 
Quality of Design 10
 
Quality of Conformance 10
 
Quality of Performance 11
 
1-4 Quality Control 12
 
Off-Line Quality Control 12
 
Statistical Process Control 12
 
Acceptance Sampling Plans 13
 
1-5 Quality Assurance 13
 
1-6 Quality Circles and Quality Improvement Teams 14
 
1-7 Customer Needs and Market Share 15
 
Kano Model 15
 
1-8 Benefits of Quality Control and the Total Quality System 16
 
Total Quality System 17
 
1-9 Quality and Reliability 18
 
1-10 Quality Improvement 18
 
1-11 Product and Service Costing 19
 
Activity-Based Costing 20
 
1-12 Quality Costs 23
 
Prevention Costs 23
 
Appraisal Costs 23
 
Internal Failure Costs 24
 
External Failure Costs 24
 
Hidden Failure Costs 24
 
Quality Costs Data Requirements 24
 
Process Cost Approach 26
 
1-13 Measuring Quality Costs 27
 
Impact of Quality Improvement on Quality Costs 29
 
1-14 Management of Quality 31
 
1-15 Quality and Productivity 34
 
Effect on Cost 34
 
Effect on Market 34
 
1-16 Total Quality Environmental Management 37
 
Green Supply Chain 39
 
Summary 40
 
Key Terms 41
 
Exercises 41
 
References 46
 
2 Some Philosophies and Their Impact on Quality 47
 
2-1 Introduction and Chapter Objectives 47
 
2-2 Service Industries and Their Characteristics 47
 
Differences in the Manufacturing and Service Sectors 49
 
Service Quality Characteristics 50
 
Measuring Service Quality 52
 
Techniques for Evaluating Service Quality 52
 
2-3 Model for Service Quality 53
 
2-4 W. Edwards Deming's Philosophy 56
 
Extended Process 57
 
Deming's 14 Points for Management 58
 
Deming's Deadly Diseases 72
 
2-5 Philip B. Crosby's Philosophy 75
 
Four Absolutes of Quality Management 76
 
14-Step Plan for Quality Improvement 76
 
2-6 Joseph M. Juran's Philosophy 78
 
Quality Trilogy Process 79
 
Quality Planning 79
 
Quality Control 80
 
Quality Improvement 81
 
2-7 The Three Philosophies Compared 82
 
Definition of Quality 82
 
Management Commitment 82
 
Strategic Approach to a Quality System 83
 
Measurement of Quality 83
 
Never-Ending Process of Improvement 83
 
Education and Training 83
 
Eliminating the Causes of Problems 84
 
Goal Setting 84
 
Structural Plan 84
 
Summary 85
 
Key Terms 85
 
Exercises 86
 
References 88
 
3 Quality Management: Practices Tools and Standards 89
 
3-1 Introduction and Chapter Objectives 89
 
3-2 Management Practices 90
 
Total Quality Management 90
 
Vision and Quality Policy 92
 
Balanced Scorecard 94
 
Performance Standards 96
 
3-3 Quality Function Deployment 99
 
QFD Process 100
 
3-4 Benchmarking and Performance Evaluation 106
 
Benchmarking 107
 
Quality Auditing 110
 
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About the author

Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and the former Associate Dean in the College of Business at Auburn University, Alabama. He has published over 70 journal articles and teaches quality assurance and improvement.

Summary

The newest edition of an insightful and practical statistical approach to quality control and management

In the newly revised and thoroughly updated Fifth Edition of Fundamentals of Quality Control and Improvement, accomplished academic, consultant, and author Dr. Amitava Mitra delivers a comprehensive and quantitative approach to quality management techniques. The book demonstrates how to integrate statistical concepts with quality assurance methods, incorporating modern ideas, strategies, and philosophies of quality management.

You'll discover experimental design concepts and the use of the Taguchi method to incorporate customer needs, improve lead time, and reduce costs. The new edition also includes brand-new case studies at the end of several chapters, references to the statistical software Minitab 19, and chapter updates that add discussions of trending and exciting topics in quality control.

The book includes access to supplementary material for instructors consisting of a new instructor's solutions manual and PowerPoint slides, as well as access to data sets for all readers.

Readers will also benefit from the inclusion of:
* A thorough introduction to the evolution of quality and definitions of quality, quality control, quality assurance, quality circles, and quality improvement teams
* An exploration of customer needs and market share, as well as the benefits of quality control and the total quality system
* Practical discussions of quality and reliability, quality improvement, product and service costing, and quality costs
* A concise treatment of how to measure quality costs, the management of quality, and the interrelationship between quality and productivity

Perfect for upper-level undergraduate and graduate students in quality control and improvement, the Fifth Edition of Fundamentals of Quality Control and Improvement will also earn a place in the libraries of business students and those undertaking training programs in Six Sigma.

Product details

• Authors: A Mitra, Amitava Mitra, Amitava (Auburn University) Mitra, Mitra Amitava
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 31.05.2021
• EAN: 9781119692331
• ISBN: 978-1-119-69233-1
• No. of pages: 800
• Subjects: Natural sciences, medicine, IT, technology > Mathematics; Social sciences, law, business > Business > Management; Statistik, Qualitätsmanagement, Qualität, Qualitätssicherung, Statistics, Business & management, Quality Management, Industrial Engineering, Wirtschaft u. Management, Industrial Engineering / Quality Control, Qualitätssicherung i. d. Industriellen Verfahrenstechnik, Industrielle Verfahrenstechnik, Qualität, Produktivität u. Zuverlässigkeit, Quality, Productivity & Reliability