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Informationen zum Autor Neil Bateman, manages Suffolk County Council and Suffolk Health Authority's Welfare Rights Unit. An adviser to the Local Government Association, he has over 20 years' experience of advocacy on behalf of people using the welfare state. Klappentext This practical guide to advocacy skills is specifically written for those in the health and social care professions. Neil Baitman examines the function of advocacy within these professions and how to interview! negotiate and self-manage successfully. He provides a structure for advocacy a guide to the ethical implications and advice on litigation and legal matters. Zusammenfassung Most professionals working in health or social care will be required to act as advocates as part of their work. This is a practical guide to advocacy skills specifically written for those in the health and social care professions it examines the function of advocacy within these professions and how to interview! and negotiate successfully. Inhaltsverzeichnis PART ONE: CONTEXTS. 1. What advocacy is, why it matters and why it happens. 2. Ethical principles for effective advocacy. 3. Advocacy in action. PART TWO: THE ADVOCATE'S SKILLS. 4. Introduction to Part Two. 5. Interviewing. 6. Assertiveness and force. 7. Negotiation. 8. Self-management. 9. Legal knowledge and research. 10. Litigation. 11. A structure for advocacy. 12. What next? References. Index.
