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Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
List of contents
Contents:
List of Illustrations
Preface
Acknowledgements
PART I MATERIALS
1Library Services Today: An Overview
2Acquisitions, Collection Development and Classification
3Special Collections and Non-Book Materials
4Circulation Services
5Reference Services, Reader's Advisory and Reserves
6Resource Sharing
PART II CUSTOMER SERVICE
721st Century Library Customer Service: An Overview
8Customer Service to Youth
9Customer Service to Older Adults
10Customer Service to Patrons with Special Needs
11Customer Service to Challenging Patrons
12 Library Programming and Public Relations
PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT
13Intellectual Freedom and Censorship: An Overview
14The Freedom to Read
15Children and Intellectual Freedom
Glossary
List of Permissions
Index
About the author
Hali R. Keeler has been actively involved in library service for over 40 years. She retired in 2014 from her position as Director of the Bill Memorial Library in Groton, CT, and she concurrently served for seven years as the coordinator of the Library Technology Assistant Certification Program at Three Rivers Community College, one of 47 such programs available in the United States. An Adjunct Professor there since 1998, she teaches Introduction to Library Public Services, Introduction to Library Technical Services, and Library Management.
