Active Operations Management - The playbook for service operations in the agile age

Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.

About the author

Neil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experience in manufacturing production management and learning about Systems Engineering and the Toyota Production System. Neil went on to work at PA Consulting Group focusing on culture and organizational change in financial services and the public sector.Richard Jeffery qualified in Systems and Management at City University London, researching and applying technology support for decision-making processes based around John Warfield and Peter Checkland’s system-thinking theories. Working at PA Consulting Group and Coopers and Lybrand, he specialized in organizational change management and operational effectiveness in financial services.

Summary

Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.

Product details

• Authors: Neil Bentley, Richard Jeffery
• Publisher: Ingram Publishers Services
• Languages: English
• Product format: Paperback / Softback
• Released: 31.01.2021
• EAN: 9781788602310
• ISBN: 978-1-78860-231-0
• No. of pages: 256
• Dimensions: 156 mm x 234 mm x 18 mm
• Weight: 403 g
• Illustrations: Around 50 illustrations – mostly ¼ or ½ page. A lot of these are data tables but there are other diagrams, Illustrationen, nicht spezifiziert
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > Application software; Social sciences, law, business > Business > Management; World, Software Engineering, Business and Management, BUSINESS & ECONOMICS / Management, Management & management techniques, Enterprise Software, Relating to adulthood, Computer Programming / Software Development, COMPUTERS / Business & Productivity Software / General, For vocational / professional certification / qualifications, Agile;business;office;service industry;systems