Robert A. Gable - Inbound Call Centers: Design, Implementation, and Management

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Fr. 183.60

Robert A. Gable

Inbound Call Centers: Design, Implementation, and Management

English · Hardback

Shipping usually within 3 to 5 weeks (title will be specially ordered)

Description

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Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

Product details

Authors Robert A. Gable
Publisher Artech House Publishers
 
Languages English
Product format Hardback
Released 01.12.1993
 
EAN 9780890066409
ISBN 978-0-89006-640-9
No. of pages 192
Dimensions 173 mm x 224 mm x 18 mm
Weight 476 g
Series Artech House Telecommunication
Subject Natural sciences, medicine, IT, technology > Technology > Electronics, electrical engineering, communications engineering

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