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If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.
List of contents
Chapter 1 1-1Communication Basics 1-1Apply the principle of Audience First! 1-4Identify how learning and communication are linked 1-5Three models of communication 1-8References 1-15Exercises and discussion questions 1-17Chapter 2 2-1Verbal Communication 2-1Differentiate the components of the verbal competence model 2-6Apply the concept of Verbal Judo 2-14Chapter 2: Verbal Communication 2-17References 2-18Exercises and discussion questions 2-20Chapter 3 3-1Nonverbal Communication 3-1Differentiate types of nonverbal communication 3-4A culture that makes employees feel safe 3-6Apply nonverbal competence 3-7Chapter 3: Nonverbal Communication 3-9References 3-10Exercise 3-11Chapter 4 4-1Styles of Communication 4-1Communicator style: Three approaches 4-2Chapter 4: Styles of Communication 4-14References 4-15Exercises and discussion questions 4-17Chapter 5 5-1Listening 5-1Recognize the significance and benefits of listening 5-2Differentiate types of listening 5-7Determine ways to listen more effectively 5-10Keywords 5-14References 5-15Exercises and discussion questions 5-17Chapter 6 6-1Difficult Communication 6-1Complex situations at work 6-2Distinguish among difficult communication patterns 6-3Apply coping techniques for difficult communication patterns 6-6Identify and respond to verbal aggression and hostile communication patterns 6-8Identify games played in the workplace 6-11Vulgar, racist, and sexist communication 6-16Keywords 6-17References 6-18Exercises and discussion questions 6-20Glossary Glossary 1Index Index 1Solutions Solutions 1Chapter 1 Solutions 1Chapter 2 Solutions 2Chapter 3 Solutions 3Chapter 4 Solutions 4Chapter 5 Solutions 6Chapter 6 Solutions 7
About the author
Lisa Polack (Eureka, CA) has been teaching and writing curriculum for over 25 years in the areas of communication, management skills, and computer software skills. She has conducted courses for city, county, and federal governmental agencies, corporations, colleges, and AICPA. She earned her B.A. in Psychology from York University in Toronto, Canada, and a Masters in Labor and Human Resources from The Ohio State University.
Summary
If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.
