Behavioral Public Performance - How People Make Sense of Government Metrics

List of contents

1. Introduction. Connecting two revolutions; 2. What's in a (performance) number?; 3. Frames; 4. Comparisons; 5. Motivated reasoning; 6. Sources; 7. Stereotypes and anti-public sector bias; 8. Autonomy and learning; 9. Lessons for practice and governance.

Summary

This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.

Product details

• Authors: Gregg G. Van Ryzin, Oliver James, Oliver Olsen James, James Oliver, Asmus Leth Olsen, Donald Moynihan, Donald P Moynihan, Donald P. Moynihan, Moynihan Donald P., James Asmus Leth Olsen Oliver James, Gregg G van Ryzin, Gregg G. van Ryzin, Van Ryzin Gregg G.
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Paperback / Softback
• Released: 31.05.2020
• EAN: 9781108708074
• ISBN: 978-1-108-70807-4
• No. of pages: 75
• Series: Elements in Public and Nonprof; Elements in Public and Nonprofit Administration
• Subjects: Natural sciences, medicine, IT, technology > Natural sciences (general); Social sciences, law, business > Media, communication > Communication science; BUSINESS & ECONOMICS / Organizational Behavior, POLITICAL SCIENCE / Public Affairs & Administration, REFERENCE / Research, Politics & government, Organizational theory & behaviour, Public Administration, Politics and government, Organizational theory and behaviour, Research methods: general