Driving Networked Service Productivity

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

List of contents

The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.  

About the author

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

Product details

• Authors: Christofer F Daiberl, Christofer F. Daiberl
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 01.04.2020
• EAN: 9783658295790
• ISBN: 978-3-658-29579-0
• No. of pages: 264
• Dimensions: 148 mm x 210 mm x 15 mm
• Weight: 376 g
• Illustrations: XXI, 264 p. 42 illus.
• Series: Markt- und Unternehmensentwicklung Markets and Organisations; Markt- und Unternehmensentwicklung / Markets and Organisations
• Subject: Natural sciences, medicine, IT, technology > IT, data processing > General, dictionaries