Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

List of contents

Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.

Product details

• Assisted by: Sprin Han (Editor), Spring Han (Editor), Chieko Minami (Editor), Takeshi Takenaka (Editor)
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 01.04.2020
• EAN: 9789811531170
• ISBN: 978-981-1531-17-0
• No. of pages: 309
• Dimensions: 157 mm x 18 mm x 235 mm
• Weight: 484 g
• Illustrations: XI, 309 p. 119 illus., 80 illus. in color.
• Series: Communications in Computer and Information Science; Communications in Computer and
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > Data communication, networks; Betriebswirtschaft und Management, Internetrecherche, Suchmaschinen, Software Engineering, Interfacedesign, Benutzerfreundlichkeit (Usability), Ingenieurswesen, Maschinenbau allgemein, Computernetzwerke und maschinelle Kommunikation, Informationsrückgewinnung, Information Retrieval, Softwareengineering; ArtificialIntelligence; informationtechnology; signalprocessing; telecommunicationnetworks; computersystems; networkprotocols; telecommunicationsystems; ComputerNetworks