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List of contents
Author. Introduction. Part 1: Commercial viewpoint. Chapter 1 Understand the Voice of the Customer. Chapter 2 Kano Model: Explanation of Success (Our Business Perspective). Chapter 3 Gather Metrics for Success (Our Customer’s Perspective). Chapter 4 Critical to Quality Metrics. Chapter 5 Create House of Quality 1, the Customer House. Part 2: Design and R&D Viewpoint. Chapter 6 What are the Product’s Characteristics? Chapter 7 Create House of Quality 2, the Translation House. Part 3: Operations Viewpoint. Chapter 8 Process Variables that Define Success on the Factory Floor. Chapter 9 Create House of Quality 3, the Manufacturing House. Chapter 10 Create the Control Plan. Part 4: All Together Now, Threading the Needle. Chapter 11 Freedom within a Framework. Chapter 12 The Complexity of the Product and HOQs. Chapter 13 Conclusion. References. Index.
About the author
Paul is the Global R&D Director of Strategic Continuous Improvement for The Sherwin-Williams Company. He is responsible for achieving world class Innovation Excellence by bridging the commercial needs of the business and customer’s end use. Prior to joining Sherwin-Williams, Paul held several operations and leadership positions with increasing responsibility for Dow Chemical and Tyco International.
Paul earned his Chemical Engineering Degree from Illinois Institute of Technology in Chicago, IL, and has completed post graduate studies at University of Wisconsin, Madison and Massachusetts Institute of Technology. Additionally, Paul is a Certified Master Black Belt, and has been invited to speak at several international conferences and manufacturing summits.
Summary
This book shows you how to harmonize three business functions to address customer needs by using a novel approach that combines Design for Six Sigma (DFSS) and Continuous Improvement tools.
