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List of contents
Part 1. Scene Setting. 1. Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business. John L. Deffenbaugh. 2. Managing the Design of Health Care Services. Moira Fischbacher and Arthur Francis. Part 2. Quality in Health Care. 3. Towards Critical Quality. Mike Walsh. 4. Whose Quality? Different Interest Groups’ Perspectives on Health Care Quality. Juan I. Baeza and Michael Calnan. 5. The Quantification of Patient Satisfaction. Mike Hart. 6. Managing Clinical Audit: Diagnosing the Problems and Designing Solutions. Gail Johnston, Huw T.O. Davies, Iain K. Crombie, Elizabeth M. Alder and Andrew R. Millard. 7. Improving Child Dental Health in Scotland: An Audit in Primary Care. Chris Southwick, Dafydd Evans and Huw T.O. Davies. 8. Human Resource Management Audits: Contributions to Quality. Sandra Nutley. Part 3. Using Performance Indicators. 9. What Are We Counting with Hospital Episode Statistics (HES)? Richard Wilson. 10. Clinical Outcomes Indicators in Scotland: Lessons and Prospects. Steve Kendrick, David Cline and Alan Finlayson. 11. What do Managers and Physicians Prefer as Indicators of Clinical Outcome? Régis Blais, Danielle Larouche, Pierre Boyle, Raynald Pineault and Serge Dubé. 12. Performance Indicators: A Patient-Centred Approach. Anne Ludbrook and Colin Gordon. 13. Is Indicator Use for Quality Improvement and Performance Measurement Compatible? Joanne Lally and Richard Thomson. 14. Published Health Outcomes: Guiding Lights or Wreckers’ Lanterns? Huw T.O. Davies, Iain K. Crombie and Russell Mannion.
About the author
H.T.O . Davies, M. Tavakoli, M. Malek, A. Neilson
Summary
First published in 1999, this eclectic collection of papers examines quality management in health care from a variety of standpoints.
