The Organizational Resilience Handbook - A Practical Guide to Achieving Greater Resilience

It is becoming increasingly apparent that for businesses to thrive their approach to resilience must include a holistic and market-focused outlook as well as traditional event-orientated continuity practices. The Organizational Resilience Handbook shows that OR is as much to do with the management of gradual change within a commercial context as it is with organizations having to deal with unexpected crisis situations. Using an adaptable tool for the development and assessment of organizational resilience in any industry, this book comprehensively covers the full breadth and depth of the field as well as related topics from security and safety to e-commerce and customer experience.

Through self-assessment and application of the book's methodology, practitioners can develop an in-depth understanding of resilience within their own organization and effectively engage with senior management in developing strategies for achieving greater resilience. A range of high-profile case studies, such as House of Fraser, Mercedes, the WannaCry ransomware attack, Alibaba and BP, allow reflection on management's responses and emphasize the need for robust assurance and the measurement of resilience. The Organizational Resilience Handbook is a practical guide to benchmarking performance and implementing resilience frameworks in any organization.

List of contents

Chapter - 00: Introduction; Chapter - 01: Contextual setting; Chapter - 02: Definitions and references; Chapter - 03: Reasoning and benefits; Chapter - 04: Case studies; Chapter - 05: The Organizational Resilience Capability Model® (ORCM); Chapter - 06: Assessment and reporting; Chapter - 07: Other key issues and ideas; Chapter - 08: Application and implementation

About the author

Graham Bell is a consultant and trainer specialising in organizational resilience and the assessment and mitigation of business risks. He delivers a qualification course on organizational resilience regulated by Ofqual and has 30 years' international experience in roles across manufacturing, telecoms, transport and energy sectors. He is a Fellow of the Institute for Strategy, Resilience & Security (ISRS), at University College London (UCL), and of the Institute of Strategic Risk Management (ISRM). He is also a member of the BSI Committee (CAR/001/01) tasked with the revision of BS 65000 Organization Resilience.

Summary

For businesses to grow and be successful their approach to resilience must be defined by a holistic and risk-focused outlook, rather than one which is narrow and dominated by event-oriented continuity practices. The Organizational Resilience Handbook shows that success is as much to do with innovation and the speed with which new products are brought to market as it is with organizations having to deal with unexpected crisis situations. It comprehensively covers the full breadth and depth of the field and introduces related topics such as security, safety, e-commerce, emerging technologies and customer experience.

Through adopting a strategic and progressive approach, practitioners can apply the book's methodology to develop an in-depth understanding of resilience within their own organization and use it to effectively engage with the board and senior management in developing strategies for achieving greater resilience capability. A range of high-profile case studies, such as Mercedes, the UK's National Health Service, Alibaba and BP, help to illustrate the concept of resilience by detailing characteristics and behaviours which confirm its meaning. The Organizational Resilience Handbook is a practical guide to self-assessment, benchmarking performance and implementing resilience frameworks in any organization.

Foreword

Avoids the common pitfalls of focusing solely on unexpected events and crisis management

Product details

• Authors: Graham Bell
• Publisher: Kogan Page
• Languages: English
• Product format: Hardback
• Released: 13.08.2020
• EAN: 9781789661866
• ISBN: 978-1-78966-186-6
• No. of pages: 304
• Dimensions: 164 mm x 242 mm x 28 mm
• Weight: 735 g
• Subjects: Social sciences, law, business > Business > Miscellaneous; business strategy, Risk assessment