Service Encounters in Tourism, Events and Hospitality - Staff Perspectives

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

About the author

Miriam Firth is a Senior Lecturer at the University of Manchester, UK. Her research interests include vocational education and training, employability, culture and event sustainability.

Summary

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

Product details

• Authors: Miriam Firth
• Publisher: Channel View Publications
• Languages: English
• Product format: Paperback / Softback
• Released: 31.01.2021
• EAN: 9781845417260
• ISBN: 978-1-84541-726-0
• No. of pages: 210
• Dimensions: 156 mm x 234 mm x 12 mm
• Weight: 327 g
• Series: Aspects of Tourism
• Subjects: Social sciences, law, business > Business > Miscellaneous; Einzel- und Großhandel