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Information and Communication Technology (ICT) is a revolutionary force which has changed the face of service industry globally. Human resource is very stimuli and dynamic and pro-active resource in any organisation. There are various Human Resource (HR) practices, methods and models used to enhance the quality and performance of human resource globally. Technology supports people at different levels of hierarchy in the organisation, to make smarter, faster in decision making and optimise the efficiency, energy, and time and value of money. It creates time, place, and energy utilities of a human being in the organisation. Tourism and hospitality is the fastest growing industry where the human resource has to engage and involve round the clock in various shifts. The work culture of this industry is very professional, and service centric. Since last two-three decades tourism and hospitality industry have gone various rapid technological transformation.
About the author
Ashok Kumar has done M.Sc.(2005) followed by M.Tech.(2007) Biotechnology and then he enrolled for Doctor of Philosophy in Biotechnology with HNB Garhwal University. His research publication includes 30 full papers for International & national journals, 25 abstracts in International & national conferences, 1 course book and 5 research books.
