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Information and Communication Technology (ICT) is a revolutionary force which has changed the face of service industry globally. Human resource is very stimuli and dynamic and pro-active resource in any organisation. There are various Human Resource (HR) practices, methods and models used to enhance the quality and performance of human resource globally. Technology supports people at different levels of hierarchy in the organisation, to make smarter, faster in decision making and optimise the efficiency, energy, and time and value of money. It creates time, place, and energy utilities of a human being in the organisation. Tourism and hospitality is the fastest growing industry where the human resource has to engage and involve round the clock in various shifts. The work culture of this industry is very professional, and service centric. Since last two-three decades tourism and hospitality industry have gone various rapid technological transformation.
About the author
Mr. Ashok Kumar(Ph.D. Research Scholar, UGC-NET(Tourism Management), MBA in Human Resource Management, MTM,) is Senior Lecturer in Institute of Hotel Management, Shillong. He is having more than 19 years of Experience in teaching and Hospitality Industry. He has published around 45 research publications in reputed peer-reviewed journals and books.
