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Informationen zum Autor REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer). Klappentext Führungskräfte brauchen ein zuverlässiges, handliches und übersichtliches Nachschlagewerk, das ihnen dabei hilft, angesichts der heutigen Informationsflut die benötigte Information schnell zu finden. Gesucht werden z.B. Antworten auf folgende Fragen: Wie führt man ein effektives Bewerbungsgespräch, wie setzt man Veränderungen am Arbeitsplatz um, wie bekommt man Streß in den Griff, wie findet man kreative Problemlösungen, wie leitet man effektive Meetings und wie gestaltet man optisch attraktive Präsentationen? Diese und andere Themen werden in "The Smart Manager's FAQ Guide" ausführlich behandelt. Zusammenfassung Topics covered in this guide include how to interview effectively, how to implement change in the workplace, how to control stress, how to find creative solutions to problems, how to create customer satisfaction, how to manage effective meetings and how to create visually enticing presentations. Inhaltsverzeichnis Introduction Anger Management How Can I Deal with an Angry Employee? Change What Is Change Leadership? What Is the Process of Change and Who Should Be Involved? How Can I Handle Resistance to Change? Cognitive Processes How Can I Counteract Negativity? How Can I Avoid Procrastination? What Can I Learn from a Failed Effort? Communication What Different Techniques Can Be Used in Conversation? How Can I Persuade People to Listen to Me? How Can I Better Prepare for Phone Calls? How Can I Write More Effective E-Mails? How Can I Use Different Styles to Communicate Effectively? How Can I Best Respond to Questions? How Can I Influence Others to Adopt My Ideas? Consultants How Can I Best Utilize Consultants? Customers What Are the Keys to Working with Customers? How Can I Use a Customer Profile to Serve Customers in Better Ways? How Can I Ensure That My Customers Are Satisfied? Interviewing What Kinds of Questions Should I Ask When Conducting an Interview? How Can I Prepare to Be Interviewed? Leadership What Are the Qualities of an Effective Leader? Meetings How Can I Make My Meetings More Effective? When Facilitating a Meeting, How Can I Deal with Problems? How Can I Handle Hostile or Disruptive Groups? Mentoring How Can I Be a Successful Mentor? What Are the Phases of the Mentoring Process? How Can I Use a Mentee Development Plan? Motivation How Can I Motivate Myself? How Can I Motivate My Direct Reports? Performance Appraisal What Is the Appropriate Way to Praise or Reprimand an Employee? How Can I Conduct an Effective Performance Appraisal? Presentation Skills How Can I Design an Effective Presentation? How Can I Create Effective Visuals? Problem Solving What Method Can I Use to Define Problems? How Can I Work Through a Problem? What Methods Can I Use to Generate Solutions for Problems? Résumé Writing How Can I Create an Effective Résumé? Retention and Termination How Can I Retain Employees? How Should I Handle Termination of an Employee? Selling How Can I Improve My Sales Techniques? Sexual Harassment What Should I Know About Sexual Harassment? Stress Management How Can I Manage Stress? Supervisory Skills What Skills and Knowledge Do I Require As a Supervisor? Teams How Can I Build Strong Teams? What Can I Do to Help My Team Communicate Better? Time Management How Can I Evaluate How I Spend My Time? Additional Resources About the Author...
