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Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The text addresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. This text is an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.
List of contents
- Section I. Emergency Medicine Communication Principles
- 1. Communication Styles
- Matt Rustici
- 2. Conflict Management
- Deirdre Goode and Stephen J. Wolf
- 3. Keys to Effective Communication
- Kirsten J. Broadfoot and Todd A. Guth
- Section II. Patient and Family Interactions
- 4. Patient Communication
- Michael Breyer and Lee Shockley
- 5. Communication with Family
- Daniel L. Handel and Stefani D. Madison
- 6. Communication with Minors in Emergency Settings
- Kevin P. Carney
- 7. Communication in the Era of Telemedicine
- Kevin McGarvey
- Section III. Communication with Providers, Staff, and Personnel within the Healthcare System
- 8. Provider-Nurse Communication
- Anna Engeln and Hillary Giorgio Lippke
- 9. EMS Communication
- Whitney Barrett and Benjamin Fisher
- 10. Communication with Hospital Administration
- Christopher M. McStay
- 11. Interactions with Consultants
- Taylor Burkholder and Jennie Buchanan
- 12. Communication in Medical Resuscitation and the Post-Code Debrief
- Sarah M. Perman
- 13. The Art of Communication in Meetings
- Melanie Jones
- 14. Feedback and Communication with Learners in an Emergency Department
- Bonnie Kaplan
- 15. Electronic Health Records
- Michael S. Victoroff
- Section IV: Communication Outside of the Healthcare System
- 16. Media Communication
- Christopher B. Colwell
- 17. E-mail and Social Media
- Zach Jarou, Matt Zuckerman, and Todd Taylor
- Cases
- Resources
About the author
Maria E. Moreira, MD is the Medical Director of Continuing Education & Simulation at Denver Health, and an Associate Professor at the University of Colorado School of Medicine. Dr. Moreira received her medical degree from the University of Medicine and Dentistry of NJ - Robert Wood Johnson Medical School and completed her Emergency Medicine Residency at Denver Health Medical Center. From 2010 to 2018, she served as the Program Director of the Denver Health Residency in Emergency Medicine. She is an active member of CORD (Council of Emergency Medicine Residency Directors) serving on multiple committees and is currently serving as President Elect on the CORD Board of Directors. Additionally, she is the Section Editor for Adult Trauma for UpToDate and one of the editors for Emergency Medicine Secrets.
Andrew J. French, MD is the Chief Medical Officer for St. Anthony's North Health Campus, part of Centura Health, an 18-hospital health care system in Colorado and Kansas. Dr. French received his medical degree from the University of Texas Medical Branch in Galveston Texas and completed his residency in Emergency Medicine at Denver Health Medical Center. Before transitioning into the role of Chief Medical Officer, he served as the Medical Director of the Adult Emergency Department at Denver Health Medical Center, a major inner-city Level I trauma center. Dr. French has also served as the President for the Colorado Chapter of the American College of Emergency Physicians and has authored multiple book chapters and articles.
Summary
Widely varying patient needs, a wide provider mix, significant power differentials, and a heightened emotional state all contribute to barriers in communication in the medical field and all of these elements are magnified in an emergency department. Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The text addresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. Chapters explore principles of communication, patient and family interactions, and communications within and outside of the healthcare system, rounding off with a number of case studies. The approach of utilizing the environment of an emergency department with high stakes conflicts faced every day by medical professionals distinguishes Communication in Emergency Medicine as an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.
Additional text
Given the frequency and critical nature of communication in the emergency department, a book like this is very much needed. Despite the importance of this topic, there are few resources on communication specific to emergency medicine. This book succeeds in filling this void. ... I would recommend this book to any emergency medicine provider who recognizes the value of proficient and effective interpersonal and communication skills.
