The Knowledge Manager's Handbook - 2nd Edition

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

List of contents

Chapter - 00: Introduction; Section - ONE: Orientation to knowledge management implementation; Chapter - 01: What is knowledge management?; Chapter - 02: The stages of KM implementation; Chapter - 03: Barriers and pitfalls; Section - TWO: Preparation and resources; Chapter - 04: Knowledge management strategy; Chapter - 05: The role, skills and characteristics of the knowledge management leader; Chapter - 06: The KM team members; Chapter - 07: The role of senior management; Chapter - 08: Budget and timescale; Chapter - 09: Aims and objectives for the KM implementation programme; Chapter - 10: Finding partners to help you; Section - THREE: Assessment and planning; Chapter - 11: Conducting the knowledge resources audit; Chapter - 12: The knowledge management framework; Chapter - 13: The knowledge discussion elements of the KM framework; Chapter - 14: The knowledge capture and documentation elements of the KM framework; Chapter - 15: The knowledge synthesis elements of the KM framework; Chapter - 16: The knowledge-finding and re-use elements of the KM framework; Chapter - 17: Knowledge organization; Chapter - 18: Influencing the stakeholders; Chapter - 19: Culture, communications and change; Chapter - 20: Preparing the KM implementation plan; Section - FOUR: The implementation activity; Chapter - 21: Building the KM champion network; Chapter - 22: Trials and pilots; Chapter - 23: Roll-out, embedding and governance; Chapter - 24: Setting up the KM metrics and reporting system; Chapter - 25: Dealing with bumps in the road; Chapter - 26: Transition to the operational team; Section - FIVE: Deepening and extending your KM programme; Chapter - 27: Working with external frameworks and standards; Chapter - 28: Working externally; Chapter - 29: Knowledge management and digital transformation; Section - SIX: Case histories; Chapter - 30: Implementing KM at Mars; Chapter - 31: NASA - emergence, evolution and resilience of a KM programme; Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman; Chapter - 33: KM implementation in a global oil and gas company; Chapter - 34: KM implementation at Huawei; Chapter - 35: KM implementation at the Singapore Youth Olympics; Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia; Chapter - 37: Summary; Chapter - 38: Glossary; Chapter - 39: Index

About the author

Dr. Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge Management consultancy developing and delivering knowledge management strategies, implementation plans and services in a wide range of different organisations. He has a particular interest in effective lesson-learning, and has managed major knowledge capture and transfer programs, particularly in the area of mergers and acquisitions, and high technology engineering.

Nick Milton was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice. Nick has written several books on knowledge management subjects, including Designing a Successful Knowledge Management Strategy, and The Knowledge Manager's Handbook, published by Kogan Page.

Summary

Design and implement a sustainable knowledge management framework with practical guidance from the internationally recognised standard ISO 30401.

Foreword

New to this edition: clear guidance on ISO 30401:2018, new content on the impact of AI and data analytics, and updated case studies

Product details

• Authors: Patrick Lambe, Lambe Patrick, Nick Milton, Milton Nick
• Publisher: Kogan Page
• Languages: English
• Product format: Paperback / Softback
• Released: 03.10.2019
• EAN: 9780749484606
• ISBN: 978-0-7494-8460-6
• No. of pages: 416
• Dimensions: 155 mm x 235 mm x 30 mm
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Information Management, Knowledge Management, BUSINESS & ECONOMICS / Knowledge Capital, business strategy