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We live in a crisis society, with traditional media responding on a minute-by-minute basis on daily, seemingly inevitable, organizational crises. Whether crises have become more prevalent or we're simply more aware of them, they are now of great concern to organizations and crisis management and communication is a priority. Most organizations have a crisis response plan; many have dedicated crisis and security management staff. Yet much of the emphasis has been on action outside of the organization. Neglecting communication between managers and employees, they risk poor, inconsistent crisis management and the very real possibility of crisis escalation. Crisis management, like charity, begins in the home.
Internal Crisis Communication is one of the first guides to communication inside organizations, before, during and after a crisis - not just on the acute crisis phase - to provide a complete and holistic guide for managers that will help them manage and contain crises. It includes an in-depth real-life case study, referred to throughout, from the author's own experience, which makes practical application explicit and the methodology clear.
Strengthened by rigorous academic research and tested in real-life crisis situations, the methods included in this book will be invaluable for communication professionals, security officers and crisis managers, as well as valuable reading for students and researchers interested in crisis and risk management.
About the author
Mats Heide is professor in strategic communication at Lund University. He is coauthor of Strategic Communication (with Jesper Falkheimer, Routledge 2018) and co-editor of Strategic Communication, Social Media and Democracy (Routledge 2016). Heide has published 12 books in Swedish on internal communication, crisis communication and strategic communication.
Charlotte Simonsson is senior lecturer in strategic communication at Lund University. She is former head of the Department of Strategic Communication at Lund University and has a career as a communication consultant. Simonsson has published several books in Swedish on internal communication, leadership and organizational communication.
Summary
This book provides a complete, holistic guide for managers to help them manage and contain crises. The methods are invaluable for communication professionals, security officers, crisis managers, and students or researchers interested in crisis and risk management.
