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The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
About the author
Marco Sartor is Professor of Quality Management and Industrial Economics at the University of Udine, Italy. He has published many scientific papers in leading journals including the
International Journal of Production Economics, the
International Journal of Operations and Production Management,
Production Planning and Control, the
Journal of Purchasing and Supply Management and
International Business Review.
Guido Orzes is Assistant Professor of Management Engineering at the Free University of Bozen - Bolzano, Italy. He has published in leading operations management and international business journals such as the
International Journal of Operations and Production Management, the
International Journal of Production Economics,
International Business Review and the
Journal of Purchasing and Supply Management.
Summary
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
