Change Manager - Careers in IT Service Management

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

About the author

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.

Summary

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

Product details

• Authors: Tracey Torble
• Publisher: BCS, The Chartered Institute for IT
• Languages: English
• Product format: Paperback / Softback
• Released: 31.07.2019
• EAN: 9781780174648
• ISBN: 978-1-78017-464-8
• No. of pages: 250
• Dimensions: 129 mm x 198 mm x 14 mm
• Weight: 270 g
• Series: BCS Guides to IT Roles; BCS Guides to IT Roles
• Subjects: Guides > Law, job, finance > Training, job, career; Natural sciences, medicine, IT, technology > IT, data processing > Data communication, networks; Social sciences, law, business > Business > Management; Computer Networking; Computer Communication; system administration