How Mediation Works - Resolving Conflict Through Talk

Provides a study of the language of mediation, using excerpts from real-life mediation sessions to illustrate how mediation works.

List of contents

1. Introduction - approaches to mediation; 2. The interactional organization of mediation; 3. Minimizing and managing argumentative talk in mediation; 4. Disputants' opening statements and persuasive arguments in mediation; 5. Mediator representation of disputants' positions; 6. Soliciting proposals for resolution of the dispute; 7. Producing ideas for resolution of the dispute; 8. Mediator teamwork; 9. Autonomy, empowerment, and neutrality in divorce and small claims mediation.

About the author

Angela Cora Garcia is a Professor of Sociology at Bentley University, Massachusetts. She conducts conversation analytic research on mediation, emergency phone calls to the police, computer mediated communication, air traffic communication, and political interviews and speeches. She is author of An Introduction to Interaction: Understanding Talk in Formal and Informal Settings (2013).

Summary

An original study of the language of mediation, which uses excerpts from real mediation sessions to illustrate how mediation works and how mediators can best help disputants make claims, present evidence and propose solutions. It will interest researchers and students of sociolinguistics, conversation analysis, and the sociology of law.

Product details

• Authors: Angela Garcia, Angela Cora Garcia, Garcia Angela Cora
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Hardback
• Released: 31.07.2019
• EAN: 9781107024274
• ISBN: 978-1-107-02427-4
• No. of pages: 284
• Series: Studies in Interactional Socio; Studies in Interactional Sociolinguistics; Studies in Interactional Socio
• Subjects: Humanities, art, music > Linguistics and literary studies > General and comparative linguistics; Social sciences, law, business > Sociology; Sociology, LANGUAGE ARTS & DISCIPLINES / Linguistics / General, Sociolinguistics