Fr. 175.00

Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam

On the Front Line - Organization of Work in the Information Economy

English · Hardback

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Description

Summary

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

Product details

Authors	Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
Publisher	Cornell University Press

Languages	English
Product format	Hardback
Released	22.06.1999

EAN	9780801435874
ISBN	978-0-8014-3587-4
No. of pages	320
Dimensions	155 mm x 235 mm x 25 mm
Weight	907 g
Series	Cornell International Industri Cornell International Industrial and Labor Relations Reports Cornell International Industri
Subjects	Social sciences, law, business > Sociology Japan, Australien, Vereinigte Staaten von Amerika, USA, Kundendienst

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