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The topic of reputational crisis in the banking sector has receivedincreasing attention from academics and practitioners. This book presentsexpert contributions that cover three main aspects: first, an extensive reviewof the literature on reputational risk in the banking sector aimed to identifythe relationships between causes, effects, stakeholders, and keyqualitative-quantitative variables involved during the reputational crisis of abank; second, devising a conceptual framework for management of reputational crisisin banking, and finally, testing this framework with the results of anempirical analysis carried out by observing key variables of some known casesof reputational crisis relating to international banks and proposing casestudies regarding the dynamic process of reputation management.
List of contents
Frontmatter. - Part I: Theoretical Foundations. .- Chapter 1: Reputation,Reputational Risk And Reputational Crisis In The Banking Industry: State Of TheArt And Concepts For Improvements. - Chapter 2: Reputation,Reputational Crisis And Corporate Social Responsibility Of Banks: MeasurementAnd Relationships.- Part II: Learning From CaseStudies.- Chapter 3: The Libor Case AndFocus On Barclays.- Chapter 4: The Case Study OfGoldman Sachs.- Chapter 5: The Case Study OfLehman Brothers.- Chapter 6: Unicredit AndReputation: A Journey Integrating Stakeholders' Perceptions Into BusinessPlanning And Strategies.- Chapter 7: Intesa Sanpaolo: ACase Study On Reputation Management And Its Relationship To Corporate SocialReputation.- Part III: From Experience ToKnowledge.- Chapter 8: Managing Reputation:Reflections And Operational Suggestions.
About the author
STEFANO DELL’ATTI (stefano.dellatti@unifg.it)
is a Professor of Banking and Finance at University of Foggia (Italy). He holds
a PhD in Business Administration and Governance from the University Parthenope
of Naples (Italy). He was an Assistant Professor in Banking and Finance at
Faculty of Economics University of Foggia (from 1997 to 2000). From 2000 to
2003, he was an Associate Professor at University of Foggia. He is currently a Full
Professor in
Banking and Finance at University of Foggia (since 2003), where he teaches Banking and Finance
and Strategy and Organization of Financial Intermediaries.He is a member of the Council of PhD in Management and Finance at University
of Foggia and Director of the Research Center Interuniversity on the Guarantee
Institutions (CeSAC) of University of Foggia and University of Bari “Aldo Moro”.He is
also a Member of the Editorial Board of Journal
“Rivista Bancaria” and “Banche e Banchieri”, and he was an editor and
reviewer for a number ofjournals.Over his
20-year academic career, he has authored (or co-authored) more than 50
scientific publications and 5 books. His major areas of research are as
follows: Value and Intangibles in Banks; Reputational Risk; Small Banks,
Guarantee Institutions; Efficiency of Financial Intermediaries, Regulation and
Disclosure.
ANNARITA TROTTA (trotta@unicz.it) is a Professor
of Banking and Finance at “Magna Græcia” University (UMG) of Catanzaro (Italy).
She holds a PhD in Business Administration from the University Federico II of
Naples (Italy), where she was an assistant Professor of Banking on the Faculty
of Economics from 1995 to 2001. From 2001 to 2006, she was an Associate
Professor at the University of Catanzaro. Since 2006, she has been a professor
of Economics and
Management of Financial Institutions and Markets at UMG, where
she teaches Banking, Financial Markets, and Corporate Finance.She is currently a member of the PhD Council of the
School of Theory of Law and European Legal
and Economic Systems at UMG and a member of the Evaluation Unit of the LUM Jean
Monnet University (Italy).She is also a member of the Committee of Advisors of
Ordines (for Interdisciplinary Research on European Institutions) and a
member of the editorial boards of the following journals: “China – USA
Business Review”, and “Economics World”.Over her 20-year academic career, Trotta has authored
(or co-authored) more than 50 scientific publications and 4 books. Her
primary areas of research are Social and Sustainable Finance; Impact Investing;
Alternative Finance and Sustainability; Reputational risk and reputational
crisis in the banking sector; Corporate Social Responsibility in the banking
sector; Subprime crisis and Credit Rating Agencies; Local banking and
information asymmetries; Credit risk; Small business, Venture Capital and
Informal Venture Capital; Bank-small business relationships; and Finance and
Medicine.
Summary
The topic of reputational crisis in the banking sector has received
increasing attention from academics and practitioners. This book presents
expert contributions that cover three main aspects: first, an extensive review
of the literature on reputational risk in the banking sector aimed to identify
the relationships between causes, effects, stakeholders, and key
qualitative-quantitative variables involved during the reputational crisis of a
bank; second, devising a conceptual framework for management of reputational crisis
in banking, and finally, testing this framework with the results of an
empirical analysis carried out by observing key variables of some known cases
of reputational crisis relating to international banks and proposing case
studies regarding the dynamic process of reputation management.
