Communication and Teamwork - An Introduction for Support Staff

Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork.

List of contents

List of Illustrations
List of Tables
Preface
Acknowledgements
Editorial Advisory Board
1 Interpersonal Relationships and Teamwork
2 Communication Styles and Needs
3 Library Climate, Conflict, and Resolution
4 Effective Communication Skills
5 Proactive Customer Service
6 Verbal and Nonverbal Skills for Positive Interaction
7 Teaming, Decision-Making, Handling Sensitive Information
8 Team Member Responsibilities
9 Constructive Feedback
10 Project Management
Glossary
Index
About the Author

About the author

By Hali R. Keeler and Marie Keen Shaw

Summary

Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork.

Product details

• Authors: Hali Keeler, Hali R. Keeler, Hali R. Shaw Keeler, Hali R./ Shaw Keeler, Keeler Hali R., Marie Keen Shaw, Shaw Marie Keen
• Publisher: Rowman and Littlefield
• Languages: English
• Product format: Hardback
• Released: 30.09.2018
• EAN: 9781538107621
• ISBN: 978-1-5381-0762-1
• No. of pages: 206
• Series: Library Support Staff Handbooks; Library Support Staff Handbook; Library Support Staff Handbooks; Library Support Staff Handbook
• Subjects: Social sciences, law, business > Media, communication > Book trade, library system; Library, archive and information management, Library, Archive & Information Management