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Organizations have to adapt ICTs to business processes. E-operations in government provide many opportunities to improve the quality of service to the citizens. Citizens should be able to get service or information in minutes or hours, versus todays standard of days or weeks, citizens, businesses and state and local governments should be able to find required reports without having to hire the services of experts .The specific objectives for the study were to assess the extent of adoption of e-operations in Government Agencies in Kenya and to determine the relationship between e-operations and organizational performance in Government Agencies in Kenya. The study adopted a descriptive Research design, which ensured ease in understanding the insight and ideas about the problem. This research used both primary data and secondary data. Secondary data was obtained from Government Agencies in Kenyas information systems. Primary data was collected through semi-structured questionnaires. Primary data was collected through semi-structured questionnaires. This was done using drop and pick method to the sample of 10% 175 respondents from 1750 employees working in government agencies in Kenya.
About the author
Simon M. Mumu ist Doktorand der Managementwissenschaften (Operations Mngt) an der Universität Nairobi und ausgebildeter Wirtschaftswissenschaftler an der Kenyatta-Universität. Er verfügt über umfangreiche Managementerfahrungen im öffentlichen Dienst, als Berater, in der Steuererhebung und in der Verwaltung.Dr. Kingsford Rucha hat an der Universität Nairobi im Bereich Lieferketten, Betriebsmanagement und Beschaffung promoviert.
