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Excerpt from Task Characteristics and Organizational Problem Solving in Technological Process Change
Research during the last decade has shaken established assumptions about the nature and process of technological change in manufacturing. The introduction of new production processes and equipment was once conceived as a relatively straightforward task of implementing well-defined technical solutions into a static organizational environment (rice and Rogers, 1980; Lyles and Mitroff, More recent research suggests that this simplified view ignores the ongoing process of reinvention and adaptation by users (rice and Rogers, In fact, ongoing problem solving is central to organizations' efforts to prepare for and utilize new process technology (kazanjian and Drazin, 1986; Gerwin, 1988; leonard-barton, 1988) Technological, organizational, and managerial changes are often needed before new process technologies can be fully utilized (jelinek and Goldhar, 1984.
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