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List of contents
Introduction Part I: The Way We Live Now 1. Employment in today’s organisations 2. Healthcare organisations: Cradled in anxiety? Part II: Personal Resilience: Strategies for Survival 3. Ensuring a secure base 4. A reality orientation 5. An ability to improvise 6. Self-care Part III: Resources 7. Introduction 8. Personal Resources 9. Constructing a lifeline 10. Core process exercise 11. Emotional intelligence questionnaire 12. Finding, decoding and experimenting with ‘trigger’ events 13. Life launch 14. Personal SWOT analysis 15. Strategies, strengths, resources, insights review 16. The shield 17. Work–life balance wheel 18. Work values cards 19. Organisational Resources 20. Action learning 21. Appreciative inquiry 22. Assessment centre 23. Attachments 24. Best boss exercise 25. Coaching 26. Development centre 27. Emotional intelligence 28. Focus groups 29. Giving and getting feedback 30. Managing emails 31. Managing meetings 32. Mentoring 33. Nine tips for overcoming procrastination 34. Role negotiation technique 35. Say what you see 36. Secondments 37. Shadowing 38. Some helpful aphorisms 39. Techniques for dealing with anger in others 40. Three types of behaviour 41. Tips on dealing with face-to-face criticism 42. What healthcare organisations should be doing 43. Further reading
Summary
In this book, the author explores what day-to-day pressures are and why they seem to affect healthcare staff in different ways. He offers a helpful model of personal resilience with thoughtful and easily applied strategies for survival.
