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Turning you into an effective communicator across all media types, Means' BUSINESS COMMUNICATION, 3rd edition, equips you with the communication tools you need to succeed in today's workplace. Its engaging, contemporary design offers clear, easy-to-follow instructions that guide you to more effective writing, listening, speaking, computing and research skills while using the latest technology tools. With an emphasis on English grammar and writing mechanics, the unique Writing Styles feature helps you build powerful writing skills and effectively maintain reader interest. Ethics and cross-cultural issues integrated throughout help you develop decision-making skills that will serve you well throughout your career. The book also offers the most current coverage available on smart phones, the Cloud, document sharing, VOIPs, webinars, enhanced security measures and much more.
List of contents
1. Communication in Your Life.
2. Diversity and Ethics.
3. Nonverbal Communication and Teamwork.
4. Grammar and Sentence Review.
5. Mechanics of Writing.
6. The Writing Process.
7. Writing Memos, Email and Letters.
8. Writing to Clients and Customers.
9. Reports.
10. Graphics and Visual Aids.
11. Technical Communication.
12. Technology in the Workplace.
13. Presentations and Meetings.
14. Communicating with Customers.
15. Employment.
Appendix A: Proofreader's Marks and Document Styles.
Appendix B: Checkpoint Answers.
Glossary.
Index.
About the author
Tom Means is an experienced communication professor who has authored several communication titles for South-Western/Cengage. He is retired from Louisiana Tech University, Ruston.
Summary
Turning you into an effective communicator across all media types, Means' BUSINESS COMMUNICATION, 3rd edition, equips you with the communication tools you need to succeed in today's workplace. Its engaging, contemporary design offers clear, easy-to-follow instructions that guide you to more effective writing, listening, speaking, computing and research skills while using the latest technology tools. With an emphasis on English grammar and writing mechanics, the unique Writing Styles feature helps you build powerful writing skills and effectively maintain reader interest. Ethics and cross-cultural issues integrated throughout help you develop decision-making skills that will serve you well throughout your career. The book also offers the most current coverage available on smart phones, the Cloud, document sharing, VOIPs, webinars, enhanced security measures and much more.
