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Resource added for the Administrative Professional program 101066 and Office Professional program 311061.{u200B}
List of contents
Part I: THE OFFICE IN A CHANGING BUSINESS WORLD.
1. The Office Environment.
2. Office Competencies.
3. Information Management and Efficiency.
Part II: COMMUNICATING EFFECTIVELY.
4. Written Communication.
5. Oral Communication.
6. Telephone Communications.
Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION.
7. Banking and Payroll.
8. Financial Reports and Procedures.
Part IV: MANAGING YOUR WORK LIFE.
9. Time and Workstation Management.
10. Meetings and Travel.
11. Records Management.
12. Processing Mail.
Part V: MANAGING YOUR CAREER.
13. Planning and Advancing Your Career.
14. Ongoing Professional Development.
About the author
William R. Pasewark, Sr., earned the PhD at New York University. He taught both Business and Education courses at NYU, Michigan State, Penn State, and Texas Tech. Pasewark authored 105 best-selling business and computer books, seven of which won Texty Awards from the Text and Academic Authors Association. Work experience includes several jobs in the Wall Street section of NYC; Office Management Consultant; Marine Corps Sergeant in the Iwo Jima Invasion; General Manager of Pasewark LTD, a textbook authoring family partnership. Pasewark lectured in 31 states and several foreign counties. He attended 60 continuous NBEA conventions and was a registered lobbyist to require business courses in high schools.
Summary
Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You’ll also learn important soft skills that today’s employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.
