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It is a startling and somewhat disturbing fact that social work researchers-as well as research psychiatrists and psychologists-have rarely explored the treatment situation from the standpoint of the client
List of contents
Foreword by Patricia Daniel, formerly Casework Consultant, Family Welfare Association
Acknowledgements
1. The neglected client
2. The nature of the study
Towards the meeting of client and agency
3. The inadequacy of informal resources
4. The role of referral agents
Clients seeking help with interpersonal problems
5. Dissatisfied clients
6. Satisfied clients
Clients seeking help with material problems
7. The reluctance to seek material help
8. Satisfied clients
9. Dissatisfied clients
10. Towards more effective casework service
Appendices
1. Sample letter to client from Family Welfare Association
2. Previous helpers as a frame of reference for appraising the worker
3. The non-assimilation of professional norms
4. Mrs Mountford
Notes
Index
About the author
John Mayer
Summary
It is a startling and somewhat disturbing fact that social work researchers-as well as research psychiatrists and psychologists-have rarely explored the treatment situation from the standpoint of the client
