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List of contents
Introduction Chapter 1: The Case for Lean in the Office Chapter 2: Finding Waste in the Office—So You Can Eliminate It Chapter 3: Eleven Methods of Discovering and Optimizing Value in the Office Chapter 4: Mapping the Value Stream in the Office Chapter 5: Preparing for a Kaizen in the Office Chapter 6: Conducting a Kaizen in the Office Chapter 7: Sustaining Office Kaizen Improvements Appendix: Team Tips Glossary of Lean Management Terms Glossary of Non-English Words and Phrases
About the author
Carlos Venegas, president of Straus/Forest, LLC, has helped scores of clients implement successful process-improvement initiatives in a wide range of organizations: from 1,000-employee business units in a Fortune 500 company to a four-employee firm. The range of businesses with which Carlos has worked includes technical and engineering design, creative services, building and maintenance contractors, interior design, retail, aerospace manufacturing, inventory management, printers, electronics assembly, accounting and finance, human resources, and IT, to name a few.
Summary
For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office.
In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office.
The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.
