Baldrige Award Winning Quality - How to Interpret the Baldrige Criteria for Performance Excellence

List of contents

Introduction; Understanding the Malcolm Baldrige National Quality Award; Preparing an application for the Baldrige Award; Key themes and relationships Among the criteria; Understanding the Baldrige Award Scoring Scale; Interpreting the Criteria for the Organizational Profile; Interpreting the Criteria for Leadership (1); Interpreting the Criteria for Strategic Planning (2); Interpreting the Criteria for Customer and Market Focus (3); Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4); Interpreting the Criteria for Human Resource Focus (5); Interpreting the Criteria for Process Management (6.0); Interpreting the Criteria for Business Results (7.0); Preparing for a Site Visit; Using a Baldrige Assessment as a Strategic Planning tool; Further Readings; Appendix A: State Awards Based on the Baldrige Criteria

About the author

Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig

Summary

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U

Product details

• Authors: Mark Graham Brown, Brown Mark Graham, Hiroyuki Hirano
• Publisher: Productivity Press
• Languages: English
• Product format: Hardback
• Released: 31.12.2018
• EAN: 9781138438347
• ISBN: 978-1-138-43834-7
• Subjects: Natural sciences, medicine, IT, technology > Technology > Miscellaneous; Economics, Business and Management, BUSINESS & ECONOMICS / Economics / General, TECHNOLOGY & ENGINEERING / Manufacturing, Business & management, Other manufacturing technologies