Predictive Dialing Fundamentals - An Overview of Predictive Dialing Technologies, Their Applications,

List of contents

ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED BUSINESS

About the author

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Summary

This title explains how predictive dialers work, and how to get the maximum nenefit form them in automating telemarketing, customer service and collection calls.

Product details

• Authors: Aleksander Szlam, Aleksander Thatcher Szlam, Szlam Aleksander, Ken Thatcher, Thatcher Ken
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 31.12.2017
• EAN: 9781138412552
• ISBN: 978-1-138-41255-2
• No. of pages: 190
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > Data communication, networks; COMPUTERS / Networking / General, TECHNOLOGY & ENGINEERING / Telecommunications, Communications engineering / telecommunications, Computer networking & communications, Computer networking and communications