Managing Violence in the Workplace

List of contents

Introduction Chapter 1 Case Examples of Workplace Violence; Violence at Delco Remy; The Chelsea School System; The Standard Gravure Corporation; United States Postal Service Chapter 2 Taxonomy of Workplace Violence; Categories of perpetrators Chapter 3 Causes of Workplace Violence; Threat to job and person; Extended working hours and personality conflicts; Domestic turbulence and character disorders; Research on personality, mental health, behavior Lack of dispute resolution skills; Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies; Typologies of violent people; Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence; Theory X and Y; Employee performance appraisals; Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence; Change interviewing, hiring procedures and testing; Drug screening; Layoff and termination procedures; Addressing personnel problems and discipline; Crisis management plan for violent events; Index

About the author

Dr. Thomas K. Capozzoli, R. Steve McVey

Summary

Violence in the workplace has become a common social phenomenon. Predicting it is challenging and stopping it is very difficult. This work argues that it can be managed, and uses case studies, guidelines, and offers practical suggestions for dealing with this problem.

Product details

• Authors: Thomas K. Capozzoli, Thomas K. (Consultant Capozzoli, Capozzoli Thomas K., R. Steve McVey, McVey R. Steve
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 31.12.2018
• EAN: 9781138409606
• ISBN: 978-1-138-40960-6
• No. of pages: 152
• Subjects: Social sciences, law, business > Business > Management; Business and Management, BUSINESS & ECONOMICS / Management, Business & management, Management & management techniques, Management and management techniques