Basics of Performance Measurement

List of contents

Performance Measurement. Types of Performance Measures. A Family of Measures. Performance Measurement Hierarchies. Units of Measure. Collection and Distribution. Performance Measure Displays. Interpretation and Action. Putting It All together. Further Reading. Index.

About the author

Jerry L. Harbour

Summary

The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.

Product details

• Authors: Mark Graban, Jerry L. Harbour, Jerry L. (Battelle Harbour, Jerry L. (Vector Resources Harbour, Harbour Jerry L.
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 31.12.2017
• EAN: 9781138464179
• ISBN: 978-1-138-46417-9
• No. of pages: 102
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Production & Operations Management, BUSINESS & ECONOMICS / Quality Control, BUSINESS & ECONOMICS / Total Quality Management, Production & quality control management, Quality Assurance (QA) & Total Quality Management (TQM), Quality Assurance (QA) and Total Quality Management (TQM), Production and quality control management