Fr. 300.00

Robert Petruska, Petruska Robert

Gemba Walks for Service Excellence - The Step-By-Step Guide for Identifying Service Delighters

English · Hardback

Shipping usually within 1 to 3 weeks (not available at short notice)

Description

List of contents

Customers Always Demand More. Gemba Walks. Value Propositions. Essentials for Service Excellence. Going Forward.

About the author

Robert Petruska

Summary

This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

Product details

Authors	Robert Petruska, Petruska Robert
Publisher	Taylor & Francis Ltd.

Languages	English
Product format	Hardback
Released	31.12.2017

EAN	9781138434776
ISBN	978-1-138-43477-6
No. of pages	100
Subjects	Natural sciences, medicine, IT, technology > Technology > General, dictionaries TECHNOLOGY & ENGINEERING / Engineering (General), Engineering: general

Customer reviews

No reviews have been written for this item yet. Write the first review and be helpful to other users when they decide on a purchase.

Write a review

Thumbs up or thumbs down? Write your own review.

Your contact at CeDe