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The number of small hotel management is increasing day by day. In particular, boutiques and small family enterprises provide the emergence of new entrepreneurs. This type of accommodation enterprises are the most intense socio-economic unit of human relationships. Accommodation enterprises engage in eating and drinking, having fun, relaxation, etc. combination of many services. Contact the guest has a very important role for their happiness. In particular, such companies also benefit from other means of communication in the management process. The impact of globalization on the world of information sharing has increased and change and development has become inevitable. This situation has led to an increase in the competition to maintain their assets that enterprises must have a sound knowledge of communication. Human is the most important element of communication and accomodation business. Therefore, enterprises should be used in effective communication techniques. Most of the research on communication issues in the hospitality business so far not made a big hotel on businesses; subject suggests that there is a lack of hotels in assessing small businesses.
About the author
He was born in Erzurum in 1972. There lived until he finished high school. He graduated from Dokuz Eylül University, Tourism faculty in 1993. He worked in Pamukkale and Atatürk University. Selcuk University has been working the last 10 years. He became associate professor in 2011.
