Total Quality Management for Custodial Operations - A Guide to Understanding and Applying the Key Elements of Total Quality Management

This is the first book to examine Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service, and focuses on the customer with a methodology used successfully by hundreds of teams.

List of contents

1 Total Quality Management, 2 Total Employee Involvement, 3 Continuous Process Improvement., 4 Organizational Systems Management, 5 Integrated Systems Management.

Summary

This book examines Total Quality Management for the building cleaning maintenance industry

Product details

• Authors: Jacquelyn Bridge, Jacquelyn C. Bridge, Eleanor Fisher, Eleanor R. Fisher, Gaudreau, Gaudreau, Stephen Gaudreau, Stephen D. Gaudreau, Douglas N. Smith
• Assisted by: Jacquelyn C. Bridge (Editor), Eleanor R. Fisher (Editor), Douglas N. Smith (Editor)
• Publisher: Taylor and Francis
• Languages: English
• Product format: Paperback / Softback
• Released: 31.12.2021
• EAN: 9781884015519
• ISBN: 978-1-884015-51-9
• No. of pages: 128
• Weight: 376 g
• Subjects: Social sciences, law, business > Business > Management; TECHNOLOGY & ENGINEERING / Construction / General, BUSINESS & ECONOMICS / Total Quality Management, Conservation of buildings & building materials, Quality Assurance (QA) & Total Quality Management (TQM), Conservation of buildings and building materials, Quality Assurance (QA) and Total Quality Management (TQM)