Knowledge Management in Hospitality and Tourism

Informationen zum Autor Pyo! Sungsoo; Bouncken! Ricarda B Klappentext This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies! strategic advice! and structural recommendations for its implementation. You'll learn to use knowledge management to greatly improve the speed of business operations by eliminating time-consuming information searching. Helpful charts and figures make the information easy to access and understand. Zusammenfassung This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. Inhaltsverzeichnis INTRODUCTION Achieving Competitiveness Through Knowledge Management ARTICLES Implications of New Economy Traits for the Tourism Industry Knowledge Management for Quality Improvements in Hotels Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An Airline Industry Firm Case The Knowledge CaféA Knowledge Management System and Its Application to Hospitality and Tourism Cross-Border Destination Management Systems in the Alpine RegionThe Role of Knowledge Networks on the Example of AlpNet Towards Using Knowledge Discovery Techniques in Database Marketing for the Tourism Industry Index Reference Notes Included

Product details

• Authors: Ricarda B Bouncken, Ricarda B (Ernst-mortiz-arndt Univ Greifswald Bouncken, Ricarda B. Bouncken, Ricarda B. Pyo Bouncken, Sungsoo Pyo, Sungsoo Bouncken Pyo, Pyo Sungsoo
• Assisted by: Ricarda B. Bouncken (Editor), Sungsoo Pyo (Editor)
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 08.10.2003
• EAN: 9780789021465
• ISBN: 978-0-7890-2146-5
• No. of pages: 152
• Subjects: Social sciences, law, business > Business > Individual industrial sectors, branches; Hospitality industry, BUSINESS & ECONOMICS / Industries / Service, Tourism industry, Hospitality and service industries, Hospitality, sports, leisure and tourism industries